GABRIËL KORTENOEVEN

A FEW FACTS ABOUT THE PRESENTER

GRATEFUL...

"THANKFUL FOR THE CONVICTION THAT WITH ALL MULTI-DISCIPLINARY DISCIPLINES TOGETHER WE CAN FIND ANSWERS AND RESOLUTIONS TO ALL SORTS OF CHALLENGES"

Dear (future) customer contact hero,

 

Thank you for your interest in this course about customer contact and communication.

 

Since more than a decade I am active as a team manger in the contact center branche and worked for 11 different accounts. Especially the diversity in terms the number of different accounts has been varied. Good for the overall ability of improvisation!

 

Working as a team manager is varied: coaching colleagues on their qualitative (knowledge and skills) and quantitative (productivity) efforts in customer contact. In addition, you motivate employees to get the best out of themselves. Including a portion of personal coaching: discovering drives, passions and competences.

 

 

 

EVERY STEP...

"EVERY STEP FORWARD IS ONE OF MANY TO COME, BY MOVING PROGRESS CAN TAKE PLACE. BE PROUD OF EVERY STEP YOU TAKE."

The common ground to me is -communication is everything- which makes this step to offer digital contents a logical continuation.

 

All colleagues have helped me grow, thanks to everyone's 'perspective' to the subject or challenge, finding a solution. This means that I can feel 'at home' everywhere, because I am convinced that all multi-disciplinary disciplines together, help to provide an answer to any challenge.

 

You can find more information about Prominent Learning on the social media channels below.

 

 

RETRAINING...

FOR ANOTHER JOB

The corona crisis, the shifts in industries where there is currently a reduced supply of job openings, is causing enormous changes. It is precisely then that retraining to work in customer service can offer a solution. The course is suitable for anyone who is looking for the fundamental framework in work within customer contact. And helps you on your way to become more succesful and have a better chance in scoring a job in customer service. The more love for our customers the better!

ARE YOU READY...

FOR THE ONLINE TRAINING?

The online learning environment is easy to use powered by Thinkific.com. You create an account, purchase the training, and afterwards you can always log in (for a lifetime!) to watch the training videos. You can watch these videos anywhere: on your desktop, your tablet and your mobile phone. The videos can even be download with the Thinkific app so you can watch when you're on the way. The online training contains several quizzes to determine your knowledge level. Are you ready for it?

 

 

 

GRATEFUL...

"THANKFUL FOR THE CONVICTION THAT WITH ALL MULTI-DISCIPLINARY DISCIPLINES TOGETHER WE CAN FIND ANSWERS AND RESOLUTIONS TO ALL SORTS OF CHALLENGES"

GABRIËL KORTENOEVEN

A FEW FACTS ABOUT THE PRESENTER

Dear (future) customer contact hero,

 

Thank you for your interest in this course about customer contact and communication.

 

Since more than a decade I am active as a team manger in the contact center branche and worked for 11 different accounts. Especially the diversity in terms the number of different accounts has been varied. Good for the overall ability of improvisation!

 

Working as a team manager is varied: coaching colleagues on their qualitative (knowledge and skills) and quantitative (productivity) efforts in customer contact. In addition, you motivate employees to get the best out of themselves. Including a portion of personal coaching: discovering drives, passions and competences.

 

The common ground to me is -communication is everything- which makes this step to offer digital contents a logical continuation.

All colleagues have helped me grow, thanks to everyone's 'perspective' to the subject or challenge, finding a solution. This means that I can feel 'at home' everywhere, because I am convinced that all multi-disciplinary disciplines together, help to provide an answer to any challenge.

 

You can find more information about Prominent Learning on the social media channels below.

 

 

EVERY STEP...

"EVERY STEP FORWARD IS ONE OF MANY TO COME, BY MOVING PROGRESS CAN TAKE PLACE. BE PROUD ON EVERY STEP YOU TAKE."

RETRAINING...

FOR ANOTHER JOB

The corona crisis, the shifts in industries where there is currently a reduced supply of job openings, is causing enormous changes. It is precisely then that retraining to work in customer service can offer a solution. The course is suitable for anyone who is looking for the fundamental framework in work within customer contact. And helps you on your way to become more succesful and have a better chance in scoring a job in customer service. The more love for our customers the better!

ARE YOU READY...

FOR THE ONLINE TRAINING?

The online learning environment is easy to use powered by Thinkific.com. You create an account, purchase the training, and afterwards you can always log in (for a lifetime!) to watch the training videos. You can watch these videos anywhere: on your desktop, your tablet and your mobile phone. The videos can even be download with the Thinkific app so you can watch when you're on the way. The online training contains several quizzes to determine your knowledge level. Are you ready for it?

GABRIËL KORTENOEVEN

FACTS ABOUT THE PRESENTER

GRATEFUL...

"THANKFUL FOR THE CONVICTION THAT WITH ALL MULTI-DISCIPLINARY DISCIPLINES TOGETHER WE CAN FIND ANSWERS AND RESOLUTIONS TO ALL SORTS OF CHALLENGES"

 

Dear (future) customer contact hero,

 

Thank you for your interest in this course about customer contact and communication.

 

Since more than a decade I am active as a team manger in the contact center branche and worked for 11 different accounts. Especially the diversity in terms the number of different accounts has been varied. Good for the overall ability of improvisation!

 

Working as a team manager is varied: coaching colleagues on their qualitative (knowledge and skills) and quantitative (productivity) efforts in customer contact. In addition, you motivate employees to get the best out of themselves. Including a portion of personal coaching: discovering drives, passions and competences.

 

The common ground to me is -communication is everything- which makes this step to offer digital contents a logical continuation.

 

EVERY STEP...

"EVERY STEP FORWARD IS ONE OF MANY TO COME, BY MOVING PROGRESS CAN TAKE PLACE. BE PROUD OF EVERY STEP YOU TAKE."

 

All colleagues have helped me grow, thanks to everyone's 'perspective' to the subject or challenge, finding a solution. This means that I can feel 'at home' everywhere, because I am convinced that all multi-disciplinary disciplines together, help to provide an answer to any challenge.

 

You can find more information about Prominent Learning on the social media channels below.

 

RETRAINING...

FOR ANOTHER JOB

 

The corona crisis, the shifts in industries where there is currently a reduced supply of job openings, is causing enormous changes. It is precisely then that retraining to work in customer service can offer a solution. The course is suitable for anyone who is looking for the fundamental framework in work within customer contact. And helps you on your way to become more succesful and have a better chance in scoring a job in customer service. The more love for our customers the better!

 

ARE YOU READY...

FOR THE ONLINE TRAINING?

 

The online learning environment is easy to use powered by Thinkific.com. You create an account, purchase the training, and afterwards you can always log in (for a lifetime!) to watch the training videos. You can watch these videos anywhere: on your desktop, your tablet and your mobile phone. The videos can even be download with the Thinkific app so you can watch when you're on the way. The online training contains several quizzes to determine your knowledge level. Are you ready for it?